Violence Statement and Zero Tolerance Policy
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
In line with the government’s Zero Tolerance campaign the practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the Police as an assault.