Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offers free and confidential help to patients, families, and carers.
They can give advice and information about NHS services and help resolve concerns quickly.
You can contact PALS by calling: 0161 873 9577
Making a Complaint
We aim to provide high-quality care and service.
If you are unhappy, please tell us. We have a complaints procedure to help resolve problems.
If you feel your issue has not been resolved at practice level, you can contact:
Trafford Clinical Commissioning Group (CCG)
Phone: 0161 873 9500
Email: customercare.trafford@nhs.net
Further Help
If you are still not satisfied after speaking to the CCG, you can contact the:
Health Service Ombudsman
Phone: 0345 015 4033
Website: www.ombudsman.org.uk