The Patient Charter sets out rights and standards which you should expect from the National Health Service. Many of these are long established rights, but there are also some new standards which the Government has asked Health Authorities to achieve.
We are working with your local Health Authority and Family Health Services Authority to ensure that the health care which you receive complies with the National Standards in the Patient Charter. This practice is responsible for providing you with high quality medical care, within the surgery, at home if appropriate, or by referral to hospital or community services. As a practice providing NHS services we will also work towards fulfilling the National Patient Charter.
We Will:
- Provide care to people within our practice area.
- Refer you to a consultant if we feel it is in your best interest.
- Be prepared to give a full explanation of any proposed treatment.
- Give you access to your health records written after 1st November 1991, if appropriate.
- Ensure that our staff maintain strict confidentiality of those records.
- Ask permission for the presence of any student undergoing training in the practice at a consultation.
- Respect your cultural and religious beliefs and your right to privacy and dignity.
- Treat you with courtesy and respect.
Social Care and Support
Click here for a guide on Social Care and Support