Dr Westwood Surgery

High standard of general medical care

We aspire to a high standard of general medical care. The Practice provides services to the people living in the areas of Timperley, Altrincham, Sale, Hale, Bowdon & Hale Barns.

Your Named GP

All patients at the practice have a named, accountable GP who is responsible for coordinating their care.

At this practice, Dr Helen Westwood is the named GP for all registered patients.

• You can still see or speak to any of our doctors or nurses.

• If you have a preference for a different named GP, please speak to our reception team. We’ll do our best to accommodate your request.

Get Involved

We are setting up a Patient Participation Group to help improve our services.
If you’re interested in joining, please ask at reception for more information.

Support for Patients with Additional Needs

We aim to make our services accessible to everyone.

Accessibility at the Practice

• Reserved car parking spaces are available near the main entrance.

• The entrance has easy, level access to the building.

• A disabled toilet is located near the main entrance.

Telling Us Your Needs

When you register, we’ll ask if you need extra support or adjustments when visiting the surgery.
With your permission, we’ll make a note in your records so we can be prepared to support you.

Communication Support

• Large-print versions of our practice leaflet are available.

• We can book interpreters for appointments — please ask at reception.

• If you need any other assistance, our reception team will be happy to help.

Text Message Reminders

We use text messages to send appointment reminders.
If you do not want to receive texts, please let us know.

• Appointments

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  Booking an Appointment

  To book an appointment, please contact reception on 0161 980 3751.

  Some appointments can also be booked online.
  To use this service, please sign up for online access.

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  Appointment Information

  • Appointments are available every day.

  • You may see Dr Colin Westwood or Dr Helen Westwood.

  • Urgent problems – same-day appointments are always available.

  • Routine problems – appointments can be booked up to 2 months in advance.

  • Each appointment lasts 10 minutes.

  If you have more than one issue or feel your problem is complex, you can request a double appointment.

  Can’t Attend?

  Please let us know as soon as possible if you no longer need your appointment.
  This allows us to offer it to another patient.

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  Zero Tolerance Policy

  We do not tolerate violence or abuse towards staff or other patients.
  Please read our full Violence Statement and Zero Tolerance Policy.

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  Disabled Access

  We offer the following facilities:

  • Reserved parking

  • Wide doorways

  • Step-free access

  • Accessible toilet

  Home Visits

  We encourage patients to come to the surgery whenever possible.
  This is where we have the right equipment and facilities to care for you.

  However, we understand that this is not always possible.

  Requesting a Home Visit

  You can request a home visit if:

  • you are housebound, or

  • you are too unwell to travel to the surgery

  To request a visit:

  • Call reception before 10:30am

  • Be ready to explain the reason for your request

  The GP will assess whether a home visit is needed and how urgent it is.

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  Community and Health Visitor Visits

  You may also receive a home visit from:

  • a community nurse, if referred by your GP

  • a health visitor, if you’ve recently had a baby or have a child under 5 and are newly registered with a GP

• TAKE THE FRIENDS AND FAMILY TEST

  
  We invite you to complete a short questionnaire on what you think about your GP practice overall.

  Take the Test

• Repeat Prescriptions

  If you take long-term medication on a repeat prescription, you can order your medication in these ways:

  • In person: Bring your repeat slip to reception and clearly mark the items you need.

  • By post: Send your slip with a stamped, addressed envelope if you want us to post the prescription back to you.

  • Online: Use Patient Access or the NHS app. Both require a PIN — ask reception or call us to get one.

  • By email: Send your request to reception.drwestwood@nhs.net

  Please note: We do not usually accept telephone requests for repeat prescriptions unless there are extreme circumstances.

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  Medication Reviews

  If you are on repeat medication, you will be asked to see a doctor, clinical pharmacist, or practice nurse at least once a year to review your medications.
  You will see a reminder on your repeat slip. Please book your appointment in good time to avoid delays in getting your prescriptions.

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  Processing Time

  Please allow two full working days for us to process your prescription.
  Remember to factor in weekends and bank holidays. This applies to prescriptions collected from local pharmacies too.

  If you are ordering medication early due to holidays, please let us know.

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  Test Results

  When you have a blood test or other investigation, you will be told if the doctor or nurse wants to see you to discuss the results.

  Test results are not usually given by phone through reception staff.

  If your test results show any problems, the surgery will contact you to arrange an appointment.
  Please make sure your contact details are up to date so we can reach you.

• Form Download

  
  Please use this area to download various practice PDF forms, including our New Patient Registration.

  Form Downloads