Dr Westwood Surgery

High standard of general medical care

We aspire to a high standard of general medical care. The Practice provides services to the people living in the areas of Timperley, Altrincham, Sale, Hale, Bowdon & Hale Barns.

• Electronic Prescriptions

  The practice uses electronic prescriptions. Please let one of the reception team know your designated pharmacy if you are interested in this service.  You can read about Prescriptions Charges and Exemptions here.

  Login here

We welcome new patients – Your Named GP.

All patients have a named GP. Dr Helen Westwood is the named GP for all patients registered with Dr Westwood’s practice. We are in the process of setting up a patient participation group, please ask at reception for more details. All patients at Dr Westwood’s surgery have a named, accountable doctor who is responsible for co-ordinating their care. Your named doctor will be allocated to you by the practice. You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP. If you have a preference and would like to request a particular doctor at the practice to be your named GP please talk to one of our receptionists.

The practice are keen to support patients that have special or additional needs

• There are reserved car parking spaces next to the main entrance which provides easy level access to the health centre.
• Disabled toilet facilities are provided near the main entrance.
• When you register with the practice we will ask you to let us know if you require extra support or need us to make any adjustments for you when you visit the surgery.
• With your permission we will make on note on your records and then we can be prepared when you arrive or contact the surgery.
• We have large print versions of  our practice leaflet
• The reception team can book interpreters for patient appointments. Should any further assistance be required, a member of our reception team will be happy to help wherever possible.
• The practice is set to send text message reminder service please let us know if you do not wish to be contacted by text.

• Appointments

  Login here

  Please contact reception on 0161 980 3751 to book an appointment. Some appointments are bookable online. Please sign up for online services.

  Appointments are available every day and you may see either Dr. Colin Westwood or Dr. Helen Westwood. If your problem is urgent we will always offer a same day appointment. Routine appointments are available up to 2 months in advance. Appointments are 10 minutes in length. If you have more than one problem you wish to discuss, or if you feel your problem is more complex, you may request a double appointment. If you cannot attend, or no longer require your appointment, it is important that you cancel this in good time so that the appointment may be offered to another patient.

  Zero Tolerance Policy
  Please read our Violence Statement and Zero Tolerance Policy

  Disabled Facilities
  Facilities include parking, wide doorways, no steps and a toilet.

  Home Visits

  Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 am.

  You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

  You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

• TAKE THE FRIENDS AND FAMILY TEST

  
  We invite you to complete a short questionnaire on what you think about your GP practice overall.

  Take the Test

• Repeat Prescriptions

  If your long-term medication has been approved on a repeat prescription basis you can place orders in the following ways:
  
  In person: Hand your repeat slip into reception with the required items clearly marked.
  By post: Send it to us with a stamped addressed envelope if you want us to post it back to you.
  Online: Via your patient access /NHS app – both these require pin no’s – please ask at reception or give us a call.
  email: reception.drwestwood@nhs.net

  Please note: Telephone requests for repeat prescriptions cannot routinely be accepted and are only taken in extreme circumstances.

  Medication Reviews

  Patients on repeat medication will be asked to see a doctor, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

  Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account. This also applies to collections from local pharmacies.

  Please do let us know if you are ordering your prescription early due to holidays.

  Test Results

  You will be advised at the time of having a blood test or other investigation whether your doctor or nurse wishes to see you routinely regarding the results. Results are not usually given over the telephone by the administrative staff.

  If there is a problem with your test results the surgery will contact you to make an appointment. Please ensure we have your correct contact details to enable us to do this.

• Form Download

  
  Please use this area to download various practice PDF forms, including our New Patient Registration.

  Form Downloads